How far in advance should I book a chauffeur with Crown & Coach?
Reservations are accepted up to a year in advance, and we routinely confirm same-day bookings when chauffeurs are available. For airport pickups and corporate trips, 24 hours' notice guarantees a vehicle. Wedding, gala, and event bookings should be reserved at least 2 weeks ahead to secure scheduling.
What is your cancellation policy?
Full refund if you cancel more than 24 hours before pickup. 50% refund between 24 hours and 1 hour before pickup. Within 1 hour of pickup the reservation is forfeit, unless an extraordinary circumstance (bereavement, plan change, event cancelled) is approved by our team. Full policy: /policies.
Do you serve Ottawa Macdonald-Cartier Airport (YOW)?
Yes — YOW transfers are our most-booked service. We track your flight in real-time, include 60 minutes of complimentary wait time on delayed arrivals, and offer optional meet-and-greet at the terminal.
What happens if my flight is delayed?
We monitor every airport pickup against your flight number, so your chauffeur arrives when you actually land — not when the original schedule said. The first 60 minutes of wait time after touchdown are complimentary.
What does an hourly chauffeur booking include?
A dedicated chauffeur on standby for your booked duration — meetings, errands, multi-stop evenings, or executive day rates. Two-hour minimum. Bottled water, climate-controlled cabin, Wi-Fi, and discretion included throughout.
Do you do city-to-city trips like Ottawa to Toronto or Montréal?
Yes. We run long-distance executive transfers across Ontario and Québec — Ottawa to Toronto, Ottawa to Montréal, Ottawa to Kingston, and points between. Wi-Fi, refreshments, and a private cabin make 4-5 hour drives meaningful working or rest time.
What payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay, Google Pay, and corporate invoice for billed accounts. All transactions in Canadian Dollars. Cards are charged after the trip completes for signed-in members; guest bookings prepay at checkout.
Do you offer corporate or family accounts?
Yes. Corporate accounts include manager approval workflows, configurable spend limits (default $100 per trip), bi-weekly invoicing, and per-employee budgets. Family accounts share a single billing card across multiple linked members — adults can book on their own; children under 16 must be booked by a parent on the account.
Is gratuity included in the fare?
A 15% gratuity for your chauffeur is added to every trip, calculated on the fare after any credits and before HST, and shown as its own line on your receipt. You are welcome to add more for exceptional service. Corporate accounts can arrange a different percentage with our office, and it rolls into the cycle invoice.
What vehicle will pick me up?
Two vehicles. The Lexus LS460L long-wheelbase executive sedan carries up to three guests in comfort — leather-trimmed, climate-controlled, with Wi-Fi, USB-C and Lightning chargers, sparkling and still water, newspapers, and full privacy. For larger parties, the 2022 Lincoln Navigator L seats six in captain's chairs with extended cargo space. Tell us your party size and we'll assign the right one.
